I know what you mean. To put it bluntly, some people are just assholes. That's really all you can say about them.

But as bad as those folks are in your restaurant, they are at their worst in their own homes. I spent quite a few years working as a TV repairman and then as a cable TV technician. Trust me, those same people, in their own homes, are even more rude and nasty.

Best thing we can do is just appreciate the hell out of the nice ones and try to count ourselves among them.

I cooked for a brief time in a cafe and I learned that families wanted to "make it easy" for mom on Mother's Day
hence the outing to the local restaurant.
I think that sometimes families use the holiday to visit other family in faraway places and also don't
want the hassle of cooking and cleaning up afterwards, which is a kind thing for the home of the "visited"!
Granted, a reservation would have been a smart and considerate thing to do.
I'd be willing to bet that the stress some people perceive, from traffic, waiting in line, and other assorted things, contribute to their
rudeness, even though it certainly isn't an excuse! simply an explantion. I've often wondered if rude people were given a
hug in the middle of their "rudeness", would it calm them down??
You certainly are working in a stressful job! It takes alot of "specialness" to be doing what you are Is there a day to honor
restaurant workers?

Wow Thanks for all the input and yes it is a hard job to do especially on holidays. We don't take reservations at all on the weekends b/c other people would never get in then. But yeah it is unfortunate that people behave the way that they do in public.


zuma